Terms of service

Last Updated: [03. 2025]
Effective Date: [03. 2025]

Welcome to [Vilihooney] ("we," "us," or "our"). By accessing or purchasing from our website (the "Site"), you agree to these legally binding terms.

1. Eligibility & Age Verification

1.1 Minimum Age

  • You confirm you are 18+ years old (or the age of majority in your jurisdiction).

  • For deliveries to Saudi Arabia, UAE, Malaysia, or Indonesia: You further certify compliance with local age laws (e.g., 21+ in some regions).

1.2 Verification Process

We may require:
✅ Government-issued ID scan (partially redacted for privacy)
✅ Credit card age verification via third-party services

Violation: Accounts with false age claims will be terminated, and orders refunded minus 15% verification fee.

2. Product Use & Restrictions

2.1 Intended Purpose

  • Products (massage creams/oils) are sold for personal wellness use only.

  • Not for medical/therapeutic application unless explicitly stated.

2.2 Prohibited Activities

You agree not to:

  • Resell items without written wholesale authorization.

  • Reverse-engineer formulas or misuse packaging for illegal substances.

  • Submit orders to addresses violating local laws (e.g., PO boxes in Qatar).

3. International Compliance

3.1 Buyer Responsibility

  • You guarantee the legality of purchasing/importing items in your country.

  • Customs seizures due to local restrictions void refund eligibility.

3.2 Our Compliance Measures

We reserve the right to:

  • Cancel orders to high-risk destinations (see Shipping Policy).

  • Modify customs declarations as needed (e.g., labeling oils as "cosmetic samples").

4. Orders & Payments

4.1 Pricing

  • GBP prices exclude international duties/taxes (detailed in Shipping Policy).

  • We may adjust prices for regulated markets (e.g., +20% Saudi compliance surcharge).

4.2 Payment Security

  • All transactions use PCI-DSS compliant gateways (Stripe, PayPal).

  • High-risk country orders may require prepayment or escrow verification.

5. Disclaimers & Liability

5.1 Product Disclaimer

  • Results may vary; we disclaim specific wellness outcomes.

  • Not responsible for allergic reactions – test products per included guidelines.

5.2 Service Limitations

We are not liable for:

  • Customs delays/destruction (Shipping Policy applies).

  • Third-party logistics errors (e.g., DHL mishandling).

  • Data breaches caused by unsecured user devices.

6. Intellectual Property

6.1 Ownership

  • All content (images, product descriptions) is copyrighted.

  • "Discreet Global®" is our registered trademark.

6.2 User Content

  • Reviews containing explicit imagery will be removed.

  • You grant us rights to anonymize/repurpose feedback for marketing.

7. Termination

We may suspend accounts for:

  • Repeated returns of opened products.

  • Suspicious bulk orders to restricted regions.

  • Chargeback abuse (≥3 instances/year).

8. Dispute Resolution

8.1 Governing Law

  • UK law governs these terms, excluding conflicts principles.

8.2 Arbitration

  • Disputes resolved via LCIA (London Court of International Arbitration).

  • Class actions waived; claims must be individual.

9. Amendments

  • We may update terms with 30 days' notice (posted on Site).

  • Continued use after changes implies acceptance.

10. Contact

Legal Notices: info@Vilihooney.com
Compliance Inquiries: info@Vilihooney.com

Linked Policies: