Shipping policy

Last Updated: [03. 2025]

Welcome to [Vilihooney]. As a global provider of premium intimacy and wellness products, we deliver orders worldwide with discretion, compliance, and reliability.

1. Global Shipping Coverage

We serve 150+ countries, including regions with complex customs regulations.

  • Dynamic Compliance Network: Our system automatically adapts to local laws and carrier requirements.

  • Restricted Destinations: Checkout filters block prohibited locations (e.g., North Korea).

Note: If your address triggers risk controls, the system will display "Contact us for alternative solutions".

2. Order Processing

  • UK Orders: Processed within 2–4 business days.

  • International Orders: Processed in 4–7 business days (additional time for customs documentation).

  • Peak season delays will be communicated via email.

3. Shipping Methods & Costs

UK Domestic

Method Delivery Time Cost
Standard 3–5 business days £1.99 (Free on £50+ orders)
Express 1–3 business days £5.99

International Services

Method Delivery Time Key Features
Discreet Global® 7–15 business days - Customs-friendly declaration ("Massage Gel & Aromatherapy Oil")
- Triple-layer privacy packaging
- Compliance optimization for Middle East/Southeast Asia
Priority Express 3–7 business days - Pre-clearance services
- Localized shipping labels
- Emergency interception capability

Sample Rates (Actual costs calculated at checkout):

  • Europe/North America: £2.99–£9.99

  • Middle East/Southeast Asia: £4.99–£9.99

  • Australia/New Zealand/South America: £4.99–£9.99

4. Discreet Packaging & Privacy

  • Global Standard:
    ✅ Unbranded plain boxes | ✅ Neutral sender name: "[Your Initials] Trading Ltd"
    ✅ Leak-proof product sealing | ✅ Optional "No Tracking Updates" (final delivery notification only)

  • Middle East/Southeast Asia Protocol:
    🔒 Local carrier return addresses (e.g., Saudi orders show J&T Express Riyadh branch)
    🔒 Split shipments (creams & oils in separate packages with individual customs docs)

5. Customs & Import Compliance

  • Buyer Responsibility: Confirm product legality in your country and pay applicable duties/taxes.

  • Customs Declaration Strategy:

    • Declared Value: Actual purchase price (legally required)

    • Product Description: Region-specific optimization (e.g., UAE orders labeled "Skin Care Gel")

  • Seizure Solutions:

    • Free reshipment with revised customs classification

    • 120% store credit compensation

6. Tracking & Delivery Assurance

  • Full Visibility:

    • UK: Royal Mail/DPD tracking

    • International: DHL/FedEx tracking (includes customs status)

  • Delays: Request investigation if no updates for 7 days beyond estimated delivery.

7. Lost/Damaged Packages

  • Reporting Window:

    • UK: Within 14 days

    • International: Within 21 days

  • Damage Claims: Submit unopened package photos within 48 hours of delivery.

  • High-Risk Areas: Third-party warehouse storage available (£8.99/month) for legally problematic destinations.

8. Returns & Refunds

  • Conditions: Unopened original packaging + original order number.

  • International Returns:

    • Buyer pays return shipping (recommended carriers provided)

    • Refund processed within 14 business days of receipt

  • Full Refunds: Granted for customs errors caused by our declaration.

9. Compliance Assurance Program

For regulated markets (e.g., UAE/Saudi Arabia/Malaysia/Indonesia):

  1. Pre-Shipment Scan:

    • Cross-checks latest import regulations, flags risky orders for manual review

    • Offers solutions: neutral relabeling, freeport storage, etc.

  2. Alternative Clearance Channels:

    • Singapore/Dubai transit warehouses (+£5.99) with B2B customs clearance

10. Legal Disclaimers

  • Age Verification: By ordering, you confirm being 18+. Some countries require ID verification.

  • Liability Waiver: We’re not responsible for losses due to incorrect buyer information or local law violations.

  • Strategy Authorization: Choosing express shipping authorizes optimized customs declarations.

Contact Us

📧 Compliance Support: info@Vilihooney.com
🌐 Live Logistics Assistance: WhatsApp +1 8317503888